FAQ
General Questions
1. What types of products does Hatrim offer?
Hatrim specializes in high-quality men’s clothing and hats. Our collection includes a range of apparel designed for comfort, durability, and style.
2. Are Hatrim’s products ethically made?
Yes, we are committed to ethical manufacturing practices. All of our products are made with care and quality materials, ensuring a responsible production process.
Ordering and Payment
3. How can I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You’ll be prompted to enter your payment and shipping information to complete the purchase.
4. What payment methods do you accept?
We accept a range of payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods to make your shopping experience seamless.
5. Can I change or cancel my order after placing it?
Orders can only be changed or canceled if they have not yet been processed or shipped. Please contact our support team as soon as possible at support@hatrim.com for assistance.
Shipping and Delivery
6. Where do you ship?
We offer free shipping on all orders within the United States and the United Arab Emirates.
7. What is the estimated delivery time?
Our total delivery time is 7 to 15 business days (Monday to Friday), excluding weekends and holidays. Orders placed before 05:00 PM EST will be processed the same business day.
8. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. Use this tracking number to follow your order’s journey to your doorstep.
Returns and Refunds
9. What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all original tags attached. Certain items, such as final sale and customized products, may not be eligible for return.
10. How do I initiate a return?
To start a return, contact our support team at support@hatrim.com. Our team will provide detailed instructions on returning your item for a refund or exchange.
11. How long does it take to receive a refund?
Refunds are processed within 5 to 7 business days once we receive and inspect the returned item. Refunds will be credited back to the original payment method used at checkout.
Product Information
12. How can I find my size?
Please refer to our Sizing Chart for detailed measurements. We also include sizing recommendations on each product page to help you find the best fit.
13. What care instructions do you recommend for Hatrim products?
For the best care, refer to our Care & Instructions page. We recommend following specific guidelines to ensure the longevity of your Hatrim apparel and hats.
14. Do your hats come in different sizes?
Yes, our hats are available in multiple sizes. Please refer to the product page for specific sizing information or consult our Sizing Chart.
Account and Privacy
15. Do I need an account to shop on Hatrim?
No, you can check out as a guest. However, creating an account allows you to save your information for faster checkout and access your order history.
16. Is my personal information secure?
Yes, we value your privacy and take measures to protect your personal information. For more details, please review our Privacy Policy.
Contact Us
If you have any other questions not covered here, please feel free to reach out to us. Our customer support team is here to help.
Email: support@hatrim.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST